“If I Were a Koala” Jellycat

Fast Shipping & Professional Packing

Our long-standing partnership with UPS FedEx DHL and other carriers around the world allows us to offer various shipping options. Our warehouse personnel will pack every item to our exacting requirements. Before shipment, all items will be thoroughly examined and safely secured. We ship to thousands of customers every day from all over the world. This shows our commitment to becoming the biggest online retailer in the world. We have distribution centers and warehouses in Europe and in the USA.

Note: Orders with more than one item will be assigned a distinct processing time for each item.

Prior to shipping, our team will perform an exhaustive inspection of the products you have ordered. Today, most orders will be delivered within 48 hours. The delivery estimate is 3 to 7 days.

Returns

The inventory is constantly changing and we do not completely manage it due to the fact that multiple parties are involved, which includes our warehouse and factory. This means that the actual stock could alter at any time. It is possible that your order is out of stock after your order has been made.

Our policy is valid for a period of 30 days. However, if thirty days have passed since you purchased your item, we cannot provide a refund or exchange.

In order for your item to be eligible for return, it must be unopened and in the condition you received it. The item must be in the original packaging.